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My Aged Care

My Aged Care is a national online and phone service to help you find out about aged care services, and what services may be available to help you.

There are different types of aged care services to support you, whatever your needs. When you call the My Aged Care contact centre, the staff will ask questions to help understand your needs. They can help you find out if you are eligible for aged care services.

Call the My Aged Care contact centre on 1800 200 422.

What to expect

Be informed about aged care services before you need them

People don’t usually think about their aged care needs until an unexpected event or health problem occurs. If this happens, it can be a confusing and emotional time. My Aged Care can help you access services which can improve your wellbeing and help you stay independent. Receiving help at the right time can help you better manage on your own.

Where do I start?

Finding out about the range of aged care services available before you need them may help you to make well-informed decisions.

What services could help me as I get older?

Find out about aged care services that may help you in the future:

  • help in your own home such as domestic help, meals or nursing care

  • short-term help

  • residential aged care homes.

How to access services?

Find out about your eligibility for services:

  • contact My Aged Care

  • understand your needs

  • how to find services.

Who pays for aged care services?

The Australian Government contributes to the cost of a range of aged care services in Australia. Get an indication of the fees you may pay when you need aged care:

  • fee estimate

  • your contribution

  • financial assessment.

Starting the conversation about aged care

It’s never too early or too late to start talking about aged care:

  • talk about aged care with your family, friends, carers or health professionals

  • tips for having a conversation about aged care.

What can I do now to prepare for getting older?

There are things you can do now to prepare for getting older, such as:

  • staying physically active and healthy

  • planning your finances

  • preparing legal documents

    My Aged Care Website

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